We have introduced new cleaning standards and re-trained all of our accommodation cleaning teams with regards to their personal approach to health, cleanliness and hygiene (including increased frequency of hand washing and use of hand stanitisers).
In addition to our team, we introduced new expectations of guests with regards to their personal approach to cleanliness & hygiene (including increased frequency of hand washing and use of hand sanitisers) and, should owners and guests wish to do so, they can voluntarily wear a face covering whilst on park.
We are investing 20% more time that we allocate in each caravan to ensure we give an even more thorough clean to high touch areas. Our team are using specialist cleaning materials including an anti-viral disinfectant, which is fast acting and highly effective against pathogens similar to COVID-19.
Once cleaned, each caravan is inspected by a specially trained member of our team and it will only be deemed as ready for guests and owners when this check is done. A special seal will be applied to the entrance door to signal the accommodation has been cleaned to our new standard.
When you leave your holiday home before a letting period, please leave it ready for a holiday guest to arrive, as detailed in the check list. To ensure we fulfil our Haven Cleanliness guarantee our cleaning team will go in ahead of the letting period using the anti viral disinfectant, which is fast acting and highly effective against pathogens similar to COVID-19.