If there is a frost before your booked drain down date, we may not be able to carry out your drain down. In this instance we will not charge you and you will be notified.
If we carry out your drain down after a frost then the Haven ‘Frost-Free Guarantee’ will not apply as we can not verify all your pipework, appliances and boiler were operational before we started, we will notify you if this is the case.
Reconnection will happen in the week you request unless there is a high risk of frost damage, in which case we will ask you if you want to proceed or wait.
Once the reconnection has taken place, we will check for leaks and damage, the water will be turned off at the stopcock, and your holiday home signed off as frost damage-free.
Please note frosts can still occur after 1 March so we advise you request your reconnection for when you are sure you will be occupying your holiday home.
Please be advised that due to the volume of drain downs we may need to ask qualified external contractors to assist us.
Please do not assume that we will have a set of keys. If you have E, M, Union, or A-type keys and no auxiliary locks you will not need to leave a set of keys. If you are in doubt, please call us.
Please note, do not attempt to use any water or gas appliances after your drain down has been carried out.
If you have selected a caravan safety test and the expiry date is more than 60 days away, we will not carry out the test until it is due. We will set the test to automatically renew and we will carry out the test that it is due, therefore will not request your authorisations to carry out the test.
We will record in the system if you select the option to pre-authorise your safety tests automatically each year as per the park rules.
We will always communicate to let you know before we do any auto-renew safety tests, but we will make sure they never expire for you.
Inhibitor replacement or top-up to -15deg (30% concentration) will be done in ‘Fernox Alphi 11’ or ‘Sentinel 500’ which are the premium products recommended by boiler manufacturers.
If inhibitor top-up is required it will be charged at £13 per litre for topping up from -5deg back to -10deg (-10 to -15 is included). Less than -5deg and full replacement will be required.
Full caravan inhibitor replacement (approx. 6 litres) will be charged at £50.
Full twin unit inhibitor replacement (approx. 15 litres) will be charged at £120.