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Your Account

Questions relating to your account, statements and site fees

General

  • I have an outstanding complaint or query – I’d like it to be resolved before I make payment of my annual charges
  • I have recently part exchanged and expected to receive free 2023 site fees, why have I been charged?
  • What do I do if I am struggling to pay my site fees?
  • How can I pay my account?
  • What are my payment options for Site Fees?
  • I would like to register to use the owner website
See all 10 articles

Site Fees

  • Can I set up a Direct Debit?
  • What is the increase on my site fees for 2023?
  • Why have my site fees been billed later than normal?
  • Why is the increase on site fees a percentage? 
  • How much will my site fee be for 2022? 

Utilities

  • With the cost of utilities increasing in 2022, will the utilities on my holiday home also increase?
  • What are the utilities charges?
  • I don’t think my utilities charge is correct what do I do?
  • What period do my rates cover for 2023?
  • Do owners pay for the water used in the shared facilities such as pools, restaurants, launderettes etc?
  • Do all owners pay the same water rates?
See all 9 articles

VAT

  • Why is the VAT higher for 2023 than it was in 2022?
  • Why is the VAT rate on electricity & gas different to site fees?

Holiday Home Insurance

  • What does the Bourne Leisure insurance policy cover?
  • When do I renew my holiday home insurance?
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