General
- I have an outstanding complaint or query – I’d like it to be resolved before I make payment of my annual charges
- I have recently part exchanged and expected to receive free 2023 site fees, why have I been charged?
- What do I do if I am struggling to pay my site fees?
- How can I pay my account?
- What are my payment options for Site Fees?
- I would like to register to use the owner website
Site Fees
Utilities
- With the cost of utilities increasing in 2022, will the utilities on my holiday home also increase?
- What are the utilities charges?
- I don’t think my utilities charge is correct what do I do?
- What period do my rates cover for 2023?
- Do owners pay for the water used in the shared facilities such as pools, restaurants, launderettes etc?
- Do all owners pay the same water rates?