re-registering your guests

We have created an online system for you to let us know when you have private letting guests arriving to your holiday home. This will allow your guest to arrive on park and get to your holiday home quickly. Furthermore, by knowing who is on park, we can quickly share any key communications with you for example, in case of an emergency. It is for all owners benefit that we ensure we keep our parks safe and secure.

Please note: All Haven guests are being asked to supply the same information above and will only be used in conjunction with our new arrival process and to ensure we are safe and secure.

Your guests need to receive additional information

We will be requesting contact information for your guests to update them on our arrivals procedure, and to keep our parks safe and secure. We will send your guests an email with this information prior to their arrival. We will not use your guest’s data for any other reason than sharing key communications with them. For example, in case of an emergency. We will hold your guest's data for a maximum of 30 days after your guests have departed. At the end of that period your data will either be deleted completely or anonymised.

What measures do we take to ensure the security of your guests data

Haven takes the security of all personal data seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.

Examples of some of the measures we take include securing our IT systems and transactional areas of our websites and apps, regular monitoring of our systems against vulnerabilities and limiting access to your personal data to those who need to have access to it, to fulfil our services.

For more information on our how we process your personal data or to learn more about your rights, the full privacy policy will be available on the online pre-registration form and will be issued to your guests in our arrival communication.