Whilst we always try to provide our guests and owners with the best experience possible, we understand that sometimes things don't always go according to plan. For our guests, our Haven Customer Service team is here to help resolve any issues quickly and fairly, for our owners, our owner relations team will do the same.
If you are a guest and wish to make a Haven complaint at any point before, during, or after your break, please refer to the appropriate procedure outlined below. If you are an owner and want to do the same please leave a park or account related enquiry or complaint here.
Before Your Holiday
If you have yet to arrive on holiday but have a problem or feedback to share about your experience so far, please submit this form to send your comments to our dedicated Haven Customer Service care team. We aim to resolve all Haven complaints as quickly as possible so you can look forward to your break.
On the Park
If you are currently at the park, the Reception Team will be best placed to help you throughout your holiday. Please reach out and they will do everything in their power to make things right so that you can enjoy the rest of your break.
You can find the contact number for reception and the out-of-hours team on your keyring. If you feel your complaint has not been resolved on park, our Haven Customer Service team is available to provide further support.
After Your Holiday
If you have returned from your holiday and are unhappy about the experience at one of our parks, please complete this form to submit your Haven complaint.
The Guest Relations team will investigate this and respond within 21 working days. We take all Haven complaints seriously and are committed to using your feedback to improve our service. If your complaint has not been answered within 21 days report it here and the team will investigate.
Haven Complaints – Frequently Asked Questions
- How do I contact Haven Customer Service? You can reach our team using our form, or by speaking to the Reception Team while on park.
- How long will my Haven complaint take to resolve? We aim to respond to all complaints within 21 working days.
- Can I make a Haven complaint after my holiday? Yes – simply complete the post-holiday form and our Guest Relations team will be in touch.
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